After a weekend of lots of communication with our hosting provider Cloud services (Cloud sync and Score Sheet templates) are working again. If you encounter any problems please let us know!
As an apology for the extended outage and any inconvenience, we’ve added 14 days to all active Cloud sync subscriptions.
What went wrong?
On Friday March 28th in the afternoon (UTC) our Cloud services stopped working in the app.
The services were up and running again at March 30, 22:53 UTC.
Our hosting provider placed our domain into protective mode, the most common cause for this is a DDoS attack. After adding extra preventative measures to our domain the protection was lifted, and all services resumed.
With these new measures we are working on making these services more resilient in the future.