Did you encounter a problem with BG Stats? Please check below to see if an existing solution is available. Otherwise, please contact us. We sincerely hope the information on this page will help you recover!

Startup crashes and stuck screens

If for some reason your BG Stats app does not start anymore, keeps being stuck at a certain screen, or something else prevents it from working correctly, please try the following:

  • Make sure you’ve updated Board Game Stats to the latest version.
  • Try restarting the app: on iOS double press the Home button and close the app by swiping it up, on Android press the App switch button, and swipe off the screen.
  • Try restarting your device. If your problems have anything to do with memory pressure on the device, this will help.
  • Try resetting your saved state (iOS only)
  • If your problem persists, please contact me.
  • Reinstalling the app is almost never necessary and has the risk of losing your data. Make sure you have a copy of your data!

Getting a backup

Are your problems so severe that the app cannot start, and you do no have a recent export/backup of your data and are not using Cloud sync to backup your data? You can try to get a copy of your data out of there: try to Create an export when opening the app (iOS only).

Contacting us

You can contact us several ways. Please provide us with a detailed description of how and when your problem occurs. If you experience crashes, please provide a Crash report.

Sending a Crash report

If you have enabled (opted in to) sending crash reports to developers, we will receive your crash logs automatically.

  • On iOS: In your device’s Settings, go to ‘Privacy & Security’ > ‘Analytics & Improvements’ and enable ‘Share iPhone and Watch Analysis’ as well as ‘Share with App Developers’.
  • On Android: Open your device’s Settings app. Under “Personal,” tap Google > More. Tap Usage & diagnostics. Tap the On/Off switch. If this doesn’t exist on your version of Android, crash reports are probably sent automatically.

You can provide me manually with a crash-log for detailed analysis, via these steps on iOS:

  1. Go to the Settings app on your device
  2. Browse to Privacy & Security => Analytics & Improvements => Analytics data
  3. Find and open an entry named “Board Game Stats-” followed by the crash date and time, or “LatestCrash-Board Game Stats.ips”
  4. Use the export icon on the top right to send the crashfile to us.

Resetting your Saved state (iOS only)

Sometimes the app always opens on a screen you’re stuck on, because it tries to remember what you were doing last when you closed it. You can ask the app no to try this the next time it starts with the following steps:

  1. Open the Settings app on your phone (not those within BG Stats, but on your device’s home screen).
  2. Scroll all the way down to the app-specific settings, and click on BG Stats.
  3. Flick the switch named ‘Reset saved state on next start’ to ON.
  4. Make sure BG Stats is no longer running, by force-quitting the app (double press the Home button and close the app).
  5. Start BG Stats. It should present you with the Overview tab.
  6. If you want to check if BG Stats used this one-time setting, you can go back to the Settings app; if the switch is now off again, BG Stats did read and use it.

Let BG Stats try to export your plays

You can always export your plays in the app via the Settings-screen in the app.

If your app is stuck or won’t launch, you can try to enforce this on iOS doing the following: You can ask BG Stats to immediately open its in-app settings screen with the export options when it opens, so as to prevent other problems from occurring first. That way, you can make an export of your Plays by mailing it to yourself of saving it on DropBox or some other external service, before reinstalling the app.

Note: the export option does not save any images (of Players, Games, or photos added to a Play).

  1. Open the Settings app on your phone (not those within BG Stats, but on your device’s home screen).
  2. Scroll all the way down to the app-specific settings, and click on BG Stats.
  3. Flick the switch named ‘Open Settings on next open’ to ON.
  4. Make sure BG Stats is no longer running, by force-quitting the app (double press the Home button and close the app).
  5. Start BG Stats. It should present you with the in-app Settings screen. In there, choose either ‘Mail or share Export…’ or ‘Export to other app…’ to export your Plays (in the Export and Backup submenu).